Role Summary

Synetek Solutions is seeking a highly skilled Tier 3 Engineer to serve as the final technical escalation point within our Managed Services team.

This senior‑level position is approximately 80% project‑based and 20% support‑focused. The idóneo candidate will lead infrastructure and cloud initiatives, audit security environments, mentor junior engineers, and help define frameworks for zero‑trust implementations.

If you are a collaborative, solutions‑driven professional with strong technical expertise and fluent English communication skills, we would love to hear from you.

Key Responsibilities

Project Management
- Lead internal and client projects: migrations, replacements/upgrades, and deployments such as firewalls, network devices, corporate email, anti‑spam, platform migration, virtualization, and more.
- Design and implement cloud environments such as Azure, Intune, SharePoint, and OneDrive.
- Attend project‑related client meetings (kick‑off and closure) and prepare project plans using ConnectWise PSA, ASANA, and other tools.

Escalation & Support




- Serve as the final escalation point for technical issues for the technical team, addressing higher‑level network, hardware, and software problems.
- Maintain open communications with all team members to actively manage projects and escalated cases.
- Participate in on‑call support activities per the on‑call schedule.

Systems & Security Management
- Complete required admin training for all internal IT systems and tools.
- Audit client environments for security vulnerabilities and assist in infrastructure planning.
- Lead tuning of alert thresholds across monitoring systems such as backups, anti‑virus, critical systems, appliances, devices, and services.

Mentorship & Documentation
- Mentor and train Tier 2 engineers.
- Contribute to and maintain internal documentation.
- Document procedures, troubleshooting steps, and system configurations clearly and thoroughly.

Required Experience
- 6+ years of exper

📌 Support Engineer Level 3 (Región Metropolitana)
🏢 hrfh
📍 Región Metropolitana