Uber’s Expansion team is the engine that drives growth for our partners. We act as strategic consultants for the merchants on our platform - ranging from local favorites to general brands.
The Account Management team is specifically tasked with the "growth" side of the business. We focus on deepening partnerships, expanding product adoption, and ensuring our merchants are winning in their respective markets. As an Account Manager, you are the primary point of contact for a dedicated portfolio of merchants , serving as the face of Uber and their champion for success.
What you’ll do
As an Account Manager, you own the relationship and the growth strategy for a book of business. You are ultimately responsible for the performance, retention, and expansion of your accounts while coordinating efforts with a cross-functional supporting team.
Portfolio Ownership & Growth
- Proactively analyze merchant data to independently build and execute operational plans to achieve growth targets within your assigned territory or vertical.
Identify and close new sales opportunities through product adoption, location expansion, and upselling/cross selling of value-added services.
- Own the end-to-end sales cycle for existing partners, from initial pitch and product demo to contract negotiation and closing.
- Identify key risks to partnerships early and work diligently to resolve obstacles. You will be accountable for account retention, ensuring we deliver a best-in-class experience that makes our platform the partner’s choice.
Strategic Relationship Management
- Establish and proactively maintain strong communication channels with key stakeholders across your portfolio. Act as a trusted advisor, conducting regular business reviews to present performance data, market trends, and actionable insights that align with and inform partner goals with platform solutions.
- Serve as the primary advocate for your merchants, distilling their feedback to provide actionable
📌 Implementation Lead, Uber for Business Chile (Santiago)
🏢 Uber
📍 Santiago
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