THE ROLE:
- As a Senior People Operations Specialist, you’ll be a cornerstone of our general People Operations function, sitting at the intersection of HRIS administration and people analytics. Reporting into the People Operations Lead, you will drive systems, programs, and employee experiences that keep our People function running accurately and at scale. This is a high-ownership, detail-driven role for someone who thrives on data integrity, process optimization, and delivering a seamless experience across the entire employee lifecycle in a fast-growing, global organization.
RESPONSIBILITIES:
HRIS & Systems Administration:
- Manage day-to-day HiBob administration, including regular data quality audits and ongoing system integrity monitoring.
- Design and build HRIS workflow enhancements, administer complex edge-case scenarios, and leverage system data to deliver actionable Business Insights to leadership.
- Support audit readiness and respond to internal and external audit requests with accurate, timely documentation.
Employee Experience & Lifecycle:
- Own onboarding journey design and end-to-end experience delivery, ensuring a seamless and engaging new-hire experience.
- Initiate, manage, and track Leave of Absence requests in line with global policy and compliance requirements.
- Serve as the tier-2 escalation point for POps Assist cases raised by the specialist team, resolving complex or sensitive issues.
Total Rewards & Benefits:
- Administer global benefits programs and run regular reconciliation processes to ensure accuracy and compliance.
- Own total rewards communication and employee education programs that drive awareness and engagement.
- Support quarterly pay equity analysis in partnership with the People Operations Lead.
Payroll Review & Business Continuity:
- Supervise overall payroll administration, overseeing end-to-end processing while validating inputs and outputs for absolute accuracy, completeness, and compliance ahead of each cyc
📌 Senior People Operations Specialist (Santiago)
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📍 Santiago
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