Wenco International Mining Systems (www.wencomine.com), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.
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Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.
Key Deliverables and Responsibilities:
In Office:
- Provide timely phone, email and remote access support for existing customers
- Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
- Record/document all client issues through to resolution using Wenco’s issue tracking system
- Plan and practice for system implementation and upgrade projects
- Review and contribute to product documentation

On Site:
- Perform successful implementations and upgrades
- Conduct site inspection and reports in preparation of deployments




- Coordinate resources from mine staff as required
- Provide one-on-one and classroom training on the use and administration of the system
- Troubleshoot software, hardware and network issues.

Experience and Knowledge
- 3 to 5 years of user and admin support experience for an enterprise class software system
- Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
- Mining experience/knowledge would be an asset
- Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
- Real-Time software systems
- Mobile Computing
- Windows networking experience
- Windows server administration (moderate)
- Integral Navigation Satellite Systems with an understanding of Real Time Kinematic systems
- Valid driver’s license
- Competence and understanding of historic and current Wenco hardware platforms.

Skills and Abilities
- Solid technical, ana

📌 Technical Services Analyst | Analista de Servicios Técnicos (Santiago)
🏢 Wenco International Mining Systems
📍 Santiago