The Delivery Manager is a strategic leader responsible for overseeing end-to-end recruitment delivery across complex client portfolios. This role combines operational excellence, stakeholder engagement, and team leadership to ensure high-quality service, performance against SLAs/KPIs, and continuous improvement. The manager leads recruitment teams, manages client relationships, and drives innovation in sourcing and delivery strategies. They are accountable for program health, profitability, and the development of scalable workforce solutions. This is a hybrid role that will require the employee to be on site weekly. English is not required but highly preferred.
- Design and implement workforce solutions aligned with client goals and market conditions.
- Build and maintain strategic relationships with senior client stakeholders.
- Lead Quarterly Business Reviews and provide executive-level insights.
- Partner with internal teams and vendors to ensure seamless delivery.
- Manage client escalations swiftly and professionally, maintaining confidence and positive engagement.





Recruitment Delivery
- Oversee full-cycle recruitment processes and ensure SLA/KPI compliance.
- Align Talent Acquisition Partners to client specializations and forecast resource needs.
- Drive sourcing innovation and optimize attraction channels.
- Monitor and improve candidate experience and satisfaction.
- Partner with the Delivery Director to align delivery performance with strategic objectives.

Operational Excellence
- Manage budgets and profitability targets across client programs.
- Analyze recruitment metrics and market intelligence to inform decisions.
- Track and report on operational metrics including time-to-hire, cost-per-hire, candidate quality, and hiring manager satisfaction.
- Analyse recruitment data to identify trends, risks, and opportunities for improvement.
- Collaborate with reporting and analytics teams to deliver accurate and timely performance dashboards
- Ensure complianc

📌 Delivery Manager (Santiago)
🏢 Manpowergroup
📍 Santiago