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Customer Experience Manager page is loaded## Customer Experience Managerlocations: Valparaiso-91 Silhavy Rd Ste 141time type: Part timeposted on: Posted Todayjob requisition id: R00308412Store - CHI-VALPARAISO, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs* Plan and lead the execution of class and in-store events in accordance with Company programs* Lead the omnichannel processes* Manage and execute shrink and safety programs* Assist with cash reconciliation and bank deposits* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed* Assist with the onboarding of new Team Members* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development* Serve as Manager on Duty (MOD)* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others* Acknowledge customers, help locate the product and provide solutions* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed wi

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📌 Customer Experience Manager (Valparaíso)
🏢 The Michael's Companies
📍 Valparaíso