Postúlate en Kit Empleo: kitempleo.cl/empleo/1cxj7m

**General Information**:

- Req #
- WD00085431
- Career area:

- Customer Experience
- Country/Region:

- Chile
- State:

- Region Metropolitana de Santiago
- City:

- Santiago de Chile
- Date:

- Thursday, July 17, 2025
- Working time:

- Full-time

**Additional Locations**:

- Chile - Region Metropolitana de Santiago - Santiago de Chile

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue integral technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
Overall Description:
Ownership of marketplace operations, including step by step until delivery, after-sale claims and E2E tracking reports. Responsibilities: create internal purchase order, request credit unblock, logistics delivery, tracking till customer´s reception.



Manage customers´ claims in the marketplace platform. Keep track of all in consolidated report. Conciliations. Attain sales targets defined for the route-to-market

Key roles and responsibilities in order of importance. Approximate percentage of time spent on work related to that responsibility:

- Work with local Online Sales Manager to identify products/options to be marketed through Mktpl, define prices and promotions (30%)
- Hands on in Mktpl integrators platforms to load products and download reports and data needed for the operation (30%)
- Coordinate Mktpl sale pricing and promotional pricing; PFV (price-for-value) analysis to ensure competitive offerings (25%)
- Plan and execute based on promotional calendars defined by Mktpls (5%)
- Close E2E operations with financial Conciliations (10%)

Education

Minimum Education (Bachelor, Master): BA degree or Student on marketing, e-business or related (Business administration, Communications, Advertising)

Minimum Experience: 2 years working on operations management or related areas. Experience as customer representative. Good written and fluent spoken English.

Self -motivated and able to work independently with little supervision. Know how to handle urgent-important matters. Advanced excel.

Area of Expertise: e-business

**Additional Locations**:

- Chile - Region Metropolitana de Santiago - Santiago de Chile
- Chile
- Chile - Region Metropolitana de Santiago
- Chile - Region Metropolitana de Santiago - Santiago de Chile

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cxj7m

📌 Ecommerce - Cl Marketplace Operations Sr. Analyst (Santiago)
🏢 Lenovo
📍 Santiago