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Hospitality Assistant
The Hospitality Assistant is the visible face and the first point of contact for the Hospitality Services Team, engaging with passengers from diverse cultures and backgrounds. They perform administrative tasks and are responsible for providing information about accommodations, transportation services, room cleaning issues, and other customer service matters. The Hospitality Assistant works at the front desk and collaborates closely with the Hospitality Services Coordinator, sharing all relevant information to provide efficient hospitality service. They oversee daily passenger activities from arrival in Calama or San Pedro by bus until departure, coordinating ground transportation to and from the OSF, checking in and out of rooms, activating cards, and addressing requests from staff and visitors.
Responsibilities
- Serve as the primary point of contact for passengers and visitors.
- Provide information on accommodations, transportation, and room services.
- Actively collaborate with the Hospitality Services Coordinator and other team members.
- Coordinate ground transportation for passengers to and from the OSF.
- Check passengers in and out of rooms and activate necessary service cards.
- Address and resolve any customer service requests from staff and visitors.
- Manage daily passenger activities from arrival to departure.
Qualifications
- Minimum of 2 years of relevant experience.
- High proficiency in English (reading, writing, and speaking).
- Experience in hospitality or front‑desk operations preferred.
- Strong interpersonal and customer‑service skills.